Public Safety Officer

Advocate Aurora Health

Contact Information

Address:

Website:

• careers.aah.org

Phone Number:

• 331-222-2189

Email:

• michelle.bendikas@aah.org

Application Deadline:

• 09/25/21

Salary:

• $35,000 - $51,000

Position Details

Public Safety Officer (2nd and 3rd shifts)

Location:

St. Luke's Medical Center

2900 W. Oklahoma Avenue

Milwaukee, WI 53215

Purpose:

• Maintains a secure environment at the front line of service to protect people, information, and property. Proactively identifies and resolves potentially harmful, dangerous, or unsafe situations or risks.
• Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair. 

Responsibilities: 

• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to: inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all department and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with state and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• May serve as a precept for newly hired officers, providing feedback and assisting in maintaining competencies for all officers.
• Maintains current department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of critical restraints, etc. 

Scheduled Hours:

FT 3rd Shift Public Safety Officer position working 80 hours per pay period and every other weekend.

Licenses & Certifications:

• Security Officer healthcare certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) needs to be obtained within 2 years, and Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is needed to carry a taser at work and can be obtained after hire. 

Requirements:

• Must be at least 21 to be eligible
• Have a valid drivers license issued by the Division of Motor Vehicles
• High School Graduate 

Required Functional Experience:

• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.
• Will also consider other candidates with solid work history and interest in Safety/Security. 

Knowledge, Skills & Abilities:

• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to work a flexible scheduling including off-shifts, weekends and holiday, as necessary.
• Ability to meet and maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, etc. 

To Apply:

https://careers.aah.org/job/12718939/security-safety-officer-ft-2nd-st-luke-s-milwaukee-wi/

Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique – from our age and the color of our skin, to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions – for our team members, consumers and communities. And because health care is built upon relationships, it's important for the people we serve to be able to trust us to meet their unique needs. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.

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