Telecommunicator

Broadview Police Department

Eisenhower Emergency Communications Center

Contact Information

Address:

Website:

• broadview-il.gov

Phone Number:

• 708-681-3600

Email:

• ljones@broadview-il.gov

Application Deadline:

• 07/30/25

Salary:

• Starting: $57,961.00

  After six months: $62,674.00

  Annual step raises provided.

  After five (5) years: $75,857.00 (Pending increase based on union contract.)

  Benefits:

  • Medical, Dental and Vision insurance
  • Two (2) weeks vacation
  • Six (6) Personal Days
  • Eleven (11) Paid Holidays
  • Illinois Municipal Retirement Plan (IMRF) participation
  • Ability to contribute a Deferred Compensation Plan
  • Clothing/uniform provided

Sworn Officers:

• 24

City Population:

• 7,500

Position Details

The Telecommunicator:

• Answers 9-1-1 and other incoming phone calls and process requests for Police, Fire and EMS with accuracy and in accordance with established written directives and practices.
• Promptly and courteously communicates with citizens and member agency personnel while assisting them.
• Accurately performs data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details including address, nature, and caller information.
• Efficiently operates a variety of communications center equipment and software including but not limited to: Computer Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.
• Able to become certified in Emergency Medical Dispatch (EMD), Enhanced Emergency Fire Dispatch (EFD) and perform case entry and provide pre-arrival instructions while following agency protocols. 

PREFERRED QUALIFICATIONS:

• Post-secondary degree in public safety or related field
• Certified Public Safety Telecommunicator from Homeland Security Training Institute, APCO International, or similar certification program
• Full-Access L.E.A.D.S. (Law Enforcement Agent Data System) certification
• Police, Fire, and EMS dispatch experience
• Knowledge of public safety communications systems, including CAD, 911, radio, digital loggers, etc.
• Computer/data entry experience
• Multi–line telephone equipment
• Customer service
• Foreign language skills (Spanish preferred) 

SELECTION PROCESS:

Interested individuals are to submit a resume and certifications via email to:

ljones@broadview-il.gov

OR

U.S. mail to:

LeTisa Jones, Village Administrator

Village of Broadview

2350 South 25th Avenue

Broadview, IL 60155

Deadline for submitting resume and certifications is July 30, 2025.

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