Customer Service Clerk (Police Department)

Village of Schaumburg

Contact Information

Address:

Website:

• www.schaumburg.com

Phone Number:

• 847-923-3900

Email:

• sedwards@schaumburg.com

Application Deadline:

• Until Filled

Salary:

• Starting: $21.82 - $24.32/hour based on a 35-hour workweek, dependent on qualifications

  Salary Range: $21.82 - $31.81/hour

  This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website. 

  Benefits:

  The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes:

  • Flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts
  • Retirement plan through the Illinois Municipal Retirement Fund
  • Paid holidays
  • Paid vacation
  • Sick leave
  • Tuition reimbursement
  • Succession development
  • And more

City Population:

• 78,000

Position Details

NOW ACCEPTING APPLICATIONS FOR THE POSITION OF: Customer Service Clerk (Police Department)

Interviews will be conducted as applications are received. This position will remain open until filled.

JOB SUMMARY:

JOB DUTIES:

1. Assists, provides information, and responds to questions and concerns from the public, departmental staff, and other agencies in person and by telephone.
2. Responds to public inquiries for information regarding police reports, accident reports, and other matters; ensuring that the release of records follows state, federal, and local laws.
3. Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments, and other matters; prepares and issues receipts; maintains appropriate ledgers and daily cash drawer balance.
4. Performs clerical functions of the police local adjudication program including boots and administrative tow. Attends adjudication hearings.
5. Reviews, updates, and maintains the police records system to ensure timeliness, completeness, and compliance with the state and federal records depository requirements.
6. Validates records within the state law enforcement agencies data system (LEADS) computer program and queries the Illinois State Police computer program for various data.
7. Maintains CALEA standards and files.
8. Maintains and processes court-ordered documents such as expungements, sealing of files, and subpoenas.
9. Maintains and processes extra duty detail requests.
10. Performs other duties as assigned. 

QUALIFICATIONS:

1. Education equivalent to a high school diploma.
2. A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
3. LEADS certification preferred or ability to obtain within three months from the date of hire.
4. Proficiency with current computer technology, job-specific software, and customer service systems.

ABOUT THE VILLAGE OF SCHAUMBURG:

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day – at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers. 

SELECTION PROCESS:

The candidate screening process may consist of:

• Application review
• Skills testing
• Employability assessment
• Interviews
• Other job-related testing or verifications 

Chosen candidates:

• Will be subject to background checks and criminal history investigation
• The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis) 

To Apply:

Online Application

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer

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